How do you calculate shipping and handling charges?
Shipping charges are calculated using the applicable carriers current rates, using shipping location and weight of item purchased.
How long will it take to get my order?
The total time it will take to receive your order is based on product availability, processing time, your shipping location and the shipping transit times. We do everything we can to get your product to you as fast as possible.
Can I get expedited shipping?
Yes. We provide expedited shipping at an extra charge. If you require expedited shipping, call us toll free at (866) 476-5101 to place your order, as our online ordering doesn’t currently allow you this option.
What shipping carriers do you use?
Your order will be shipped by USPS-Priority Mail, UPS ground or Fed Ex Ground.
CALL Your Order In, Toll Free (866) 476-5101, in the Following Circumstances:
- If you need expedited delivery.
Do you ship to a PO Box?
- No. we require street addresses for shipping only.
Do you supply tracking information for my order?
Where tracking is available, yes. USPS orders do not offer tracking.
Do you ship outside the USA?
We ship within the continental USA only. If you live in Canada, contact our Canadian offices at (888) 216-9184.
Do you require a signature upon delivery?
Do you charge Sales Tax?
We charge tax for Michigan shipping locations only.
Can I change my shipping address after I have already submitted my online order?
Once you have submitted your order, we quickly work to process and ship your purchase to you. The window is small, but if you call our offices we are able to change the address as long as it has not already been processed. Please be sure of your shipping address before submitting your order.
What happens if I receive a different item than what I ordered?
Call us toll free at (866) 476-5101. Depending on the product ordered, you may be issued an RMA # and asked to return the item in its original packaging and condition, along with the RMA# listed on a copy of your invoice. We will pay all shipping costs for your return.
We will also pay all shipping costs associated with sending the correct item to you and will do our best to get the correct order to you as quickly as we can.
What happens if I discover I ordered the wrong item after I received my order?
Complete our RMA form online at www.generalfilters.com (found by clicking on "returns" at the top of our web page). If a return is approved, you will be issued an RMA # and asked to return the item in its original packaging and condition. The RMA# must be included on the outside of your package, and inside on a copy of your invoice / original purchase receipt.
During the call you may also place an order for the correct item. At that time you will be asked to pay for the new item and shipping costs.
Once we have received your return, we may perform tests to be sure it is in good working order and its exterior unblemished. Once the item is determined to be in good working condition and unblemished, we will issue a refund (generally, within 14 days after receipt of your return).
Depending on the condition of the packaging and item, we reserve the right to charge up to a 20% restocking fee. Please be sure to review your cart online carefully before submitting your order.
Our Policies May Change
Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Policies. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your use of our website constitutes your agreement to follow and be bound by the terms and conditions as changed.
If you have any questions regarding our Shipping Policy, we will do our best to answer them. Here's how to contact us:
Toll Free: (866) 476-5101
Monday - Friday, 8 am to 4:30 pm EST
Write Us or Visit In Person At:
General Filters, Inc.
43800 Grand River Ave.
Novi, MI 48375