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Air Cleaner Trouble Shooting

  1. My air cleaner doesn’t seem to be filtering the air as good as it used to.
  2. My electronic air cleaner won't turn on.
  3. There is "arcing" within my electronic air cleaner's cells.
  4. Even though my electronic air cleaner is on, it is not collecting dirt.
  5. I have an electric air cleaner, and detect ozone odor.
     

My air cleaner doesn’t seem to be filtering the air as good as it used to.

Do the following:
  1. Check your air filter first.  Be sure you are changing the filter at the recommended intervals (3 months?  6 months?  1 year?  2 years? Refer to you installation / owner's manual for this information, or ask your local contractor.)  As your filter “loads” with dust and other airborne particulates it becomes more difficult for air to pass through the filter; reducing its effectiveness.
  2. For the best air cleaning results, always replace your filter with a genuine GeneralAire® branded filter.
  3. If you have an electronic air cleaner (where you clean the filter rather than replace it), clean the filter with DAX detergent (or a non-chlorine, non-abrasive, non-corrosive liquid household detergent). After spraying the filter with DAX, let it stand for 5 minutes. Dunk in standing water several times to rinse and remove unwanted materials.  IMPORTANT:  Let dry thoroughly before re-installing in air cleaner.
 
 

My electronic air cleaner won't turn on.

This could be caused by the following:
  1. You may have a broken ionizing wire. Remove the wire and wire fragments. Replace.
  2. Your wiring is improperly connected. Check wiring and plug for power. If not working, call your local contractor to correct.
  3. You may have a defective power switch. Replace if defective.
  4. You have a defective safety interlock. Remove door and press safety interlock with a screwdriver. If lights come on, bend interlock lever towards front and close door.
  5. The power board is defective. Adjust high voltage potentiometer on power board counter-clockwise. If high voltage is not present, replace.
  6. The off board 24V transformer is not working.  Verify output of transformer.  Replace if necessary.
 

There is "arcing" within my electronic air cleaner's cells.

  1. You may have installed your air cleaner filter too soon after washing. Be SURE it is DRY before re-installing after cleaning.
  2. Particles may be lodged in the cell or there might be a broken ionizing wire. If this is the case, wash the cell (filter) and / or replace the wire.
  3. Your cell plates may be bent. If this is the case, remove the cells and adjust with needle-nose pliers.
  4. The cells may be dirty. If so, clean as instructed.
  5. The internal contact on cell is out of alignment. Realign cell contact.
  6. Humidifier is leaking onto the air cleaner. Repair the humidifier or move the humidifier to another location.
 

Even though my electronic air cleaner is on, it is not collecting dirt.

  1. Your system may be set to "Automatic" (not on continuously).
  2. There is not enough voltage on collecting cells. Adjust high voltage potentiometer counter-clockwise on power board.
  3. Arrow on cells is not pointing towards fan blower. Reposition cell handle and place in cell properly.
 
 

I have an electric air cleaner, and detect ozone odor.

  1. Your cells may need cleaning. If so, clean.
  2. You may have a loose or broken ionizing wire. Replace if necessary.
  3. Your air cleaner is on when the system fan is not running, the air cleaner is wired incorrectly or the air proving switch is defective.  If any of these situations apply, call your local contractor to correct.
  4. The air cleaner installed is too large for the square footage of your home.  Install a smaller air cleaner.