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GeneralAire® Online Ordering & Processing Policy

 
  

How do I place an order?

  1. It’s as easy! For each item you would like to purchase, simply 1. enter the quantity you’d like to purchase inside the box next to “Qty”  2. click inside the box next to the item and the words “Add”.   3. Scroll down to the bottom and click on the blue box “+Add to Cart”.
  2. As you continue shopping, you will see the total number of items you’ve added to your cart, along with a sub-total of the items purchased at the top right of your page, next to the word “View Shopping Cart”.
  3. When you are ready to pay for your purchases, click on the word “View Shopping Cart” to review your order. At this time you can estimate your shipping costs by clicking on “Estimate Shipping”.
  4. If satisfied with your order, click on the word “Checkout” to begin the checkout process.
  5. Next, you will be walked, step by step, through our painless ordering process.
 

How long does it take for my order to be processed?

Orders are generally processed within 24 – 48 hours. Orders are processed Monday through Friday from 8:30 am to 4:30 pm EST, excluding Federal Holidays.
 
 

Price Quotations

Prices quoted are in U.S. dollars only and are valid only in the U.S.
 

How long will it take to get my order?

The total time it will take to receive your order is based on product availability, processing time, your shipping location and the shipping transit times. We do everything we can to get your product to you as fast as possible.
 

Can I cancel my order after it has already been submitted?

We work hard to get your order to you as quickly as possible. Therefore, once an order has been submitted the process is already well underway. For this reason, please be sure of your order before submitting.
 
 

What happens if the item I ordered is not in stock?

We will call you in this instance to inform you the item is out-of-stock, and to discuss your options. Based on your preferences, you may choose to wait for the item to be shipped once our stock is replenished, or you may also choose to be issued a refund for your purchase until it becomes available. For this reason, please be sure to include your phone number when ordering.
 
 

What happens if I discover I ordered the wrong item after I received my order?

Call us toll free at 866-476-5101. We will issue an RGA # and ask that you write the RGA# on a copy of the original purchase receipt to include with your return. We also ask that you return the item in its original package and condition.
 
During the call you may also place an order for the correct item. You will be asked to pay for the item and shipping.
 
Once we have received your return, we may perform tests to be sure it is in good working order and its exterior unblemished. Once the item is determined to be in good working condition and unblemished, we will issue a full product refund (generally, within 14 days after receipt of your return).
 
Depending on the condition of the packaging and item, we reserve the right to charge up to a 20% restocking fee. Please be sure to review your cart online carefully before submitting your order.
 

Inaccuracy Disclaimer

From time to time there may be information on our website or in a catalogue that contains typographical errors, or omissions that may relate to the product description, pricing and availability. GeneralAire® Brands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted an order).
 

Are there other ways that I can place an order with GeneralAire®?

Yes! You may also call our offices to place your order, or visit us in person!
Call us toll free at: 866-476-5101.
Visit our offices:
General Filters, Inc.
43800 Grand River Ave.
Novi, MI 48375
 

Our Policies May Change

Efforts to bring new services, ideas and partners to benefit our customers may make it necessary to amend our Policies. If this occurs, we will post the new policy on our website. Once posted, the new policy will go into effect immediately, replacing any previously stated policy. Your use of our website constitutes your agreement to follow and be bound by the terms and conditions as changed.
 

Questions? Do you need help?

If you have any questions regarding our Online Ordering & Processing Policy, we will do our best to answer them. Here's how to contact us:
 
 
Phone:
Customer Service Department
Toll Free: 866-476-5101
Monday - Friday, 8 am to 4:30 pm EST
 
Email:
 
Online:
Via our “Contact Us” form!
 
Write Us, or Visit In person At:
General Filters, Inc.
43800 Grand River Ave.
Novi, MI 48375