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Welcome to the General Filters, Inc. Customer Satisfaction Survey. To ensure that we are satisfying your needs and expectations, we would appreciate your help by taking a few moments to complete this survey. Your feedback will help us assess your needs and meet or exceed your expectations. Thank you for taking time to offer your thoughts.
Name *
First * Last
Job Title *
Company Name *
Do we consistently assist you in a courteous, friendly, and timely manner when you contact us?
Yes
No
CS: If you answered no, please help us understand how we can improve.
My local GeneralAire® Representative's Name is:
My local GeneralAire® Representative visits my office:
1 Time Per Year
4 Times Per Year
Monthly
Never
Do we supply you with the products you need in the marketplace?
Yes
No
If not, what products would you like for us to offer?
Which products have you purchased from us? (Select all that apply.)
Humidifiers
Dehumidifiers
Air Cleaners
Ventilation Systems
UV Air Purifiers
Oil Filter Products
Replacement Filters Or Vapor Pads
Please rate our product quality as it relates to our competitors.
Your Products Are of Higher Quality
Your Products Are of Lower Quality
Your Products Are of the Same Quality
Quality: If you feel our products are of lower quality, please tell us which product you feels does not meet your quality expectations and why.
How would you rate our pricing compared to our competitors (for the same features, functions and benefits)?
Your Pricing is Higher
Your Pricing is Lower
Your Pricing is the Same
Do promotional programs offered throughout the year meet your needs?
Yes
No
PP: If you answered no, we welcome your promotion and program ideas.
Do product shipments consistently arrive in a timely manner at your facility?
Yes
No
Time: If you answered no, please explain.
Are product shipments consistently received in good condition?
Yes
No
GC: If you answered no, please describe the products involved and the situation you experienced.
Does our technical and process knowledge meet your needs?
Yes
No
Technical: If you answered no, please explain.
How does General Filters, Inc. compare to your best supplier in overall product and service quality?
Better
Worse
The Same
Please add additional comments or suggestions that assist us in providing better quality service, products and programs that support your business efforts.
Would you like us to contact you to discuss your feedback, or address a concern?
Yes
No
If you said Yes, please provide a contact phone number.
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